Privacy Policy

Effective May 24, 2026

This Privacy Policy explains how FlightDesk ("we," "us," "our") collects, uses, and protects information when you contact our independent travel booking desk. We are not affiliated with Delta Air Lines, Inc. or any airline.

Plain English We collect what we need to book your flight (name, contact info, payment card during the call). We don't sell your data. Calls are recorded for quality and dispute resolution. You can ask us to delete your information.

1. Information we collect

When you call FlightDesk, we may collect:

Traveler details — names, dates of birth, frequent-flyer numbers, and passport information required by the airline to issue your ticket.
Contact information — phone number, email address, and (where relevant) billing address.
Payment information — credit or debit card details provided over the phone to pay the airline and our service fee. Card data is processed through PCI-DSS-compliant systems; we do not store full card numbers.
Call recordings — phone calls to our agents are recorded for quality control, training, and dispute resolution.
Website data — when you visit this site, we (or our advertising partners) may collect standard server logs, IP address, browser type, and pages viewed. Call tracking numbers may be associated with the ad campaign that brought you to the site.

2. How we use information

To book, change, cancel, or otherwise service your travel itinerary with the airline.
To process payment for the airline ticket and our service fee.
To communicate with you about your booking (confirmations, change notifications).
To comply with legal and accounting obligations.
To improve agent training, audit call quality, and resolve disputes.

3. Who we share information with

We share traveler information with:

The relevant airline (e.g., Delta Air Lines) to issue and service your ticket.
Payment processors to charge your card.
Government authorities where required by law (e.g., TSA Secure Flight data).
Service providers that help us run our business under written confidentiality terms.

We do not sell your personal information.

4. How long we keep information

We retain booking records for as long as required by applicable tax and travel-industry regulations (typically 7 years). Call recordings are retained for 90 days unless flagged for a dispute or required by law.

5. Your rights

Depending on where you live, you may have the right to:

Request a copy of the personal information we hold about you.
Ask us to correct inaccurate information.
Ask us to delete information (subject to legal retention requirements).
Opt out of marketing communications.

To exercise these rights, call us at 1-800-555-0199 or email privacy@YOUR-DOMAIN.com.

6. Security

We use industry-standard administrative, technical, and physical safeguards. Payment data is handled through PCI-DSS-compliant systems. No security measure is perfect — if you have reason to believe your information has been compromised, contact us immediately.

7. Children

Our service is for adults. We do not knowingly collect information from children under 13 except in the context of an adult booking travel that includes a child traveler.

8. Changes to this policy

We may update this policy from time to time. The "Effective" date at the top reflects the most recent change. Material changes will be highlighted on our home page.

9. Contact

FlightDesk — Independent travel booking service
Privacy questions: privacy@YOUR-DOMAIN.com
Phone: 1-800-555-0199

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