Privacy Policy
This Privacy Policy explains how FlightDesk ("we," "us," "our") collects, uses, and protects information when you contact our independent travel booking desk. We are not affiliated with any airline.
Consent
By using this website or calling our booking desk, you consent to this Privacy Policy and agree to its terms. This policy applies only to information collected through this website and our phone service, and not to information collected offline or through any other channel.
1. Information we collect
When you call FlightDesk, we may collect:
- Traveler details — names, dates of birth, frequent-flyer numbers, and passport information required by the airline to issue your ticket.
- Contact information — phone number, email address, and (where relevant) billing address.
- Payment information — credit or debit card details provided over the phone to pay the airline and our service fee. Card data is processed through PCI-DSS-compliant systems; we do not store full card numbers.
- Call recordings — phone calls to our agents are recorded for quality control, training, and dispute resolution.
- Website data — when you visit this site, we (or our advertising partners) may collect standard server logs, IP address, browser type, and pages viewed. Call tracking numbers may be associated with the ad campaign that brought you to the site.
2. How we use information
- To book, change, cancel, or otherwise service your travel itinerary with the airline.
- To process payment for the airline ticket and our service fee.
- To communicate with you about your booking (confirmations, change notifications).
- To comply with legal and accounting obligations.
- To improve agent training, audit call quality, and resolve disputes.
3. Who we share information with
We share traveler information with:
- The relevant airline (the carrier you choose) to issue and service your ticket.
- Payment processors to charge your card.
- Government authorities where required by law (e.g., TSA Secure Flight data).
- Service providers that help us run our business under written confidentiality terms.
We do not sell your personal information.
4. How long we keep information
We retain booking records for as long as required by applicable tax and travel-industry regulations (typically 7 years). Call recordings are retained for 90 days unless flagged for a dispute or required by law.
5. Your rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete information (subject to legal retention requirements).
- Ask us to restrict or object to certain processing.
- Request that your data be transferred to you or another organization (data portability).
- Opt out of marketing communications.
California residents (CCPA): You have the right to know what personal information we collect, request its deletion, and direct us not to sell it. We do not sell your personal information and never have.
EU/UK residents (GDPR): You may exercise the access, rectification, erasure, restriction, objection, and portability rights listed above. We will respond to verified requests within one month.
To exercise any of these rights, call us at 1-844-595-2859 or email privacy@YOUR-DOMAIN.com.
6. Security
We use industry-standard administrative, technical, and physical safeguards. Payment data is handled through PCI-DSS-compliant systems. No security measure is perfect — if you have reason to believe your information has been compromised, contact us immediately.
7. Children
Our service is for adults. We do not knowingly collect information from children under 13 except in the context of an adult booking travel that includes a child traveler.
8. Cookies, tracking & advertising partners
This site uses cookies and similar technologies to operate the site, understand how it is used, and measure advertising. This includes:
- Server log files — like all websites, our hosting provider logs standard information such as IP address, browser type, internet service provider, referring/exit pages, and date/time stamps. This is used for analytics, security, and site administration and is not tied to your identity.
- Advertising & analytics partners — we advertise through third parties such as Google. These partners may use cookies, JavaScript, or web beacons to measure the performance of ad campaigns and to attribute phone calls to the ad that referred you. We do not control cookies set by third-party advertisers.
- Call attribution — the phone number displayed on this site may be a tracking number associated with the advertising campaign that brought you here, so we can measure which ads lead to calls.
You can disable cookies through your browser settings. For Google's advertising practices and opt-out options, see Google's advertising policies. This Privacy Policy does not apply to third-party websites or advertisers; please review their policies separately.
9. Changes to this policy
We may update this policy from time to time. The "Effective" date at the top reflects the most recent change. Material changes will be highlighted on our home page.
10. Contact
FlightDesk — Independent travel booking service
Privacy questions: privacy@YOUR-DOMAIN.com
Phone: 1-844-595-2859